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Work is a Verb A newsletter by The Friction Tax Here's a number that should make every leader uncomfortable: 91% of employees report being frustrated with their workplace technology. Not "mildly annoyed." Frustrated. Most companies measure technology like a utility: Uptime System status Ticket volume But employees don’t experience “uptime.” They experience friction. This week: Technology — the "T" in REMOTE Score, and why the tools you're forced to use might be killing employee satisfaction....
Work is a Verb A newsletter by Your first week at a remote job is a test. Not of your skills but of your company's infrastructure. You sit at your home desk, laptop open, waiting. Someone sends you a Slack message at 9:03am: "Welcome! Let me know if you need anything." And then... silence. In an office, you'd wander over to someone's desk. You'd absorb context from hallway conversations. You'd learn who actually knows what by watching people interact. Remote? All of that is invisible. And if...
Work is a Verb A newsletter by A leader posts in Slack at 4:57pm on a Thursday: “Quick update: we’re making some changes. More details tomorrow.” That single sentence is a morale test. Not because people are fragile. Because morale is the story your team tells itself when information is missing — and in distributed teams, the “story gap” fills fast. This week: Morale — the capacity to maintain belief in the organization and its goals, even in the face of opposition or hardship. Great morale...