Work is a Verb #20 - Why 'showing up' was never the point


Work is a Verb

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You've been in the job for six months.

You know the systems. You hit your numbers. You show up to the meetings and nod at the right times.

But when someone asks what you're working on, you give them the two-sentence version and change the subject. You're not disengaged exactly—you're just...there.

Here's the thing nobody talks about: that feeling costs everyone. It costs your company measurable performance. It costs your coworkers extra work to compensate. And it costs you something harder to quantify—the chance to spend 40+ hours a week doing something that actually matters to you.

This week: Engagement, and why "showing up" was never the point.


Most orgs treat engagement as a soft metric: nice if you have it, optional if you don’t. The data says the opposite.

But here's what the data actually shows: only 21% of employees globally are engaged in their work. In the U.S., that number is slightly better at 31%, but it's at a 10-year low. And it's been declining for two straight years.

The cost? Gallup estimates disengaged employees cost the global economy $8.8 trillion in lost productivity.
The thing is, companies don't really know what to do with that information. They recognize it's important but then see those jaw dropping numbers and choose to bury their head in the sand instead of explore further.

But this isn't just an employer problem.

Why engagement matters to you

Being disengaged for a month is a bad week at work. Being disengaged for years is how people wake up one day and realize they’ve built a career they don’t even like. Engagement is the difference between “I’m grinding out another sprint” and “I’m using my skills on problems I actually care about.”

And in low-engagement companies, the few people who are engaged get punished for it. They pick up dropped balls, smooth over conflicts, and quietly absorb the emotional labor their disengaged teammates won’t touch. Disengagement doesn’t just hurt the business; it burns out the very people leaders can least afford to lose.

If you're a job seeker, engagement levels tell you something critical about a company before you accept an offer: Are you walking into a place where a few people do all the work while everyone else checks out?

Research from Gallup shows that top-quartile engaged teams see:

  • 23% higher profitability
  • 51% lower turnover (in high-turnover industries)
  • 68% better employee wellbeing

But here's the flip side: in companies with low engagement, the engaged minority ends up compensating for disengaged colleagues. They take on extra projects. They cover gaps. They burn out.

And if you're currently employed but disengaged? Living a fulfilling professional life is basically impossible when you're just going through the motions.

What actually drives engagement

Most companies get this backwards. They think engagement is about perks and ping pong tables and free lunch Fridays.

The research tells a different story. 70% of team engagement is determined by the manager. Not the CEO. Not company culture initiatives. Your direct manager.

The top engagement drivers are:

  • Role clarity - Knowing exactly what's expected
  • Connection to purpose - Understanding how your work matters
  • Growth opportunities - Seeing a path forward
  • Recognition - Feeling seen for contributions
  • Autonomy - Having control over how you work

Notice what's not on that list? Office architecture. Mandatory fun. Another all-hands meeting about values.

What this really means:

Engagement isn't something companies "do to" employees with better benefits or more team-building exercises.

It's the result of basic management competence: clear expectations, regular feedback, development opportunities, and treating people like adults who care about their work.

The uncomfortable truth? Most companies measure engagement obsessively but refuse to address the one thing that actually moves the needle: investing in manager effectiveness.

They'd rather blame remote work, generational differences, or "quiet quitting" than admit they're asking undertrained managers to oversee too many people with too little support.


🎯 WORTH YOUR TIME


Gallup's State of the Global Workplace: 2025 Report

This is Gallup's comprehensive annual report on employee engagement worldwide, and the 2025 edition shows the data isn't pretty. Global engagement dropped from 23% to 21%—the biggest decline since COVID lockdowns. The report breaks down what's driving disengagement (spoiler: it's mostly bad management), the economic cost ($438 billion in lost productivity in 2024 alone), and what high-performing organizations are doing differently. If you're serious about understanding engagement beyond surface-level surveys, this is your starting point.

📰 REMOTE RUNDOWN

🇮🇪 Ireland’s Remote Work Consultation Shows How Mainstream Flex Has Become
More than 8,000 individuals and organisations responded to the Irish government’s public consultation on the existing “right to request remote working” code of practice, which closed this week. That is a huge level of engagement for what is essentially a review of how the current rules work in practice, not a brand-new law. The message underneath the submissions: remote and hybrid work are now a normal part of life for nearly a million people in Ireland, and both employees and employers care enough to weigh in on how the system should evolve. Lawmakers are treating this as the first step in a three-stage review of the code, with remote advocates arguing that better guidance and supports for employers could unlock even more high-quality flexible roles.

🤖 BCG x Columbia: The Companies Winning at AI Put People First

A new survey of ~1,400 employees and leaders finds the biggest predictor of AI “maturity” isn’t headcount, revenue, or industry – it’s how employee-centric the organization is. In firms that seriously prioritize employees (listening to feedback, supporting flexible work, clear advancement, basic respect), people are far more likely to feel informed and optimistic about AI, and those organizations are 7x more likely to be AI-mature. Senior leaders massively overestimate how excited and prepared workers feel, which is… on brand. TL;DR: if you want AI to actually stick, you have to treat your people like adults, not inputs.

P.S. Next week we're diving into Morale - the "M" in REMOTE Score. Spoiler: it's not about keeping people happy when things are good. It's about building teams that stay resilient when everything goes sideways.

If you know someone wrestling with how to actually move the engagement needle (beyond another survey), forward this their way.

Working remotely—but never alone,

Jim


"Work" is a Verb

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